‘Marketing’ Archives

Kleenex and Philips’ Marketing Campaigns

January 12th, 2007be the first to comment

Many companies are releasing campaign specific websites as of late. I’m digging the implementation of these campaigns. A co-worker sent over a link to Philips’ campaign for their Norelco BodyGroom. It’s great to see large companies like Philips ‘loosening up’ a bit. And what a great idea to push the envelope with something that could (and did) go viral.

Kleenex has recently launched their “Let it out” campaign and they’ve set up a dedicated site at letitout.com.  With this campaign Kleenex adds social/networking capabilities allowing visitors to create an account, upload videos and photos of special moments, and comment on posts from other users. They have also set up the “Let it out” blog. This is an awesome campaign that very effectively markets a product that isn’t very exciting. Great idea and nice execution.

It’s All About the Hoopla

December 11th, 2006be the first to comment

Hoopla_1

After pre-ordering my copy of Hoopla a couple of months ago, it finally came today. Hoopla is the new book by Crispin Porter + Bogusky (CP+B). If you’re not familiar with their work they are the agency behind Volkswagen’s “Safe Happens.” campaign, the Truth campaign, Burger King’s Subservient Chicken, and the list goes on. The book features many of their most popular campaigns.

I highly recommend it!

Investing in Advertising

December 6th, 2006be the first to comment

Ryan Carson from Carson Systems recently launched Carsonified!, his new blog. In a post yesterday he asks the question: "Do you need to spend money on advertising your web app?". This is an interesting question and one that I’ll answer in one word: Yes!

Ryan mentions they were fortunate with DropSend, a web app that allows clients to email large files, because it’s viral as every recipient of a file sees a link to DropSend. So this allowed them to spend little in advertising. We’ve had the same fortune with IntelliContact. Each message sent through IntelliContact includes a "powered by IntelliContact" logo/link in the footer and we send millions of emails each month, so it’s easy to see the viral nature in this type of advertising. Although this sends us many customers each month, we can’t depend on this to continue to grow our number of customers at a rapid pace. So what are we to do?

One of the first investments in advertising for us were cost-per-click ad campaigns. We’ve invested heavily in Google Adwords to further our reach and grow the number of users who trial IntelliContact.  As we’ve increased the number of paying customers we’ve also scaled the amount in which we invest in CPC advertising on a monthly basis. However, something you must consider when planning to invest in advertising is "what is the result you are aiming for?" Meaning, do you want those who visit your website to sign up for a trial or free version of your app first or would you like them to sign up for a paying account before leaving your site? Realistically most of us would like visitors to sign up for a trial/free version of our product prior to leaving our website. So, if you invest in advertising and the visitor comes to your website and signs up for a trial of your application, how do you then convert the trial user into a paying customer?

This is something you must think about prior to investing in advertising your web app. What has worked well for us is a trial autoresponder that we’ve set up to send automated messages to our trial users. After someone signs up for a 15 day trial of IntelliContact they receive a series of automated messages throughout their trial period that covers everything from welcoming them to IntelliContact to reminders that their trial will expire soon. Advertising online is wonderful because it gives you the ability to precisely measure every cent you invest. With that said, it’s not cheap and you have to think about the sales process and how you can ensure those trial users convert into paying customers.

Innovative Media: Saturn Sky

November 11th, 2006be the first to comment

Goodby, Silverstein & Partners launched a creative "innovative media" campaign for the launch of the Saturn Sky. This is from 2005, but I had not seen it until now.

Saturnsky

They constructed a dome to house the Saturn Sky. Inside, images of the sky and moving clouds are projected onto the ceiling.

Saturnskyhood_1

Light is then projected onto the car itself to show the inner workings. Included is an interactive panel allowing visitors to select a portion of the car in which to focus.
You can view the video at: http://www.goodbysilverstein.com click Portfolio > Innovative Media.

Turn Launches their CPA Based Ad Network

November 8th, 2006be the first to comment

Turn, a new cost-per-action (CPA) based ad network, launched yesterday at the Web 2.0 Summit in San Francisco. They are currently signing on both advertisers and publishers. I signed up for an advertiser account to check out the application, which they’ve launched in beta.

After logging in you are first asked to create a campaign. Creating a campaign involves entering a name for the campaign and choosing a CPA bid and action, including Site Interaction, Lead, Sale, or enter a custom action. 

Turnui_1

You are also given advanced options while setting your CPA bid giving you the ability to specify a window (number of days in which the visitor has to take action) and choose whether you’d like to limit each visitor to one or unlimited actions.

Turncampaign2

You can then specify "Special Settings" that includes the date range in which the ad will run, spending cap, and sites that you’d like to exclude to ensure your ad is not shown.

Turncampaign3

Next, you can upload your ads and choose your ad settings.

Adssettings

These settings include ad type (graphic or text), the URL for the ad, ad name, and ad group.

Adsettings2

Finally, you can set your "Beacon" or "Action Tracking" settings. This involves copying the javascript to ad to your website (allowing Turn to track the successful completion of an action) and choosing whether you’ll be adding this script to an encrypted or non-encrypted page. 

After launching your campaign you can then login to your account to view the reports. The reporting data includes: impression date, impressions, clicks, click-through rate (CTR), actions, average rank, average CPA, etc… A cool feature here is the ability customize a report (display only the data you’re interested in viewing) and to set a report to run on a recurring basis.

At this point it’s tough to say whether Turn has built a winning advertising network. They are currently in beta and I’d like to have a better understanding of the types of sites that have joined their network (as publishers) thus far, prior to investing. I contacted Turn today to get additional information and haven’t heard back. Once I speak with them and gain a better understanding of the types of sites where our ads will be displayed, I’ll then consider moving forward on giving their network a shot. I’ll keep you posted!

Update:

After asking about the quantity/quality of publishers Turn has signed on thus far, I received the following email from their Director of Client Services, Jason Washing. Jason stated the following:

"As a beta network we are still pretty small. Our reach was 18 million unique last week. We have ~30 different publishers in the network currently that give us access to ~100 different domains on any given day. Publishers range in size from small to very large (Netratings Top 20).

The "blind" nature of the network is a function of the CPA pricing model we employ. Many of the sites that currently make up the network are sites that don’t sell inventory through their own channels on a CPA basis. This is very similar to the blind nature of the Google Ad Sense (Google’s display network for non-search content) network.

During beta we are going to be trying a variety of different domains and publishers as part of our ongoing strategy. As an additional point of reference, please have a look at our Publisher Terms of Service (PTOS) to get a better understanding of what is NOT in the network. The PTOS can be found here: http://www.turn.com/corp/advertisers/ad-distribution.jsp."

Apparently my initial support email did not get through and was lost in the ethers-no fault of Turn. Jason read the blog post and promptly responded. I’m very appreciative of his thorough response to my enquiry and very excited to give their network a try, however I’m going to wait until early January. I’ll keep you guys posted!

Marketing and Public Relations of Late

November 1st, 2006be the first to comment

Whew! It’s been a few weeks since I’ve posted. Things have been crazy lately. October was a great month for IntelliContact as we added a record number of customers. We now have over 6,500 customers! And last week Jeffrey Gray joined our team as a Marketing Associate. Welcome Jeffrey!

We have a couple of shows coming up before the end of the year. One of our sales reps, Bruce Woods, is attending Ad:Tech New York next week and in early December we’ll be exhibiting at Search Engine Strategies Conference and Expo in Chicago. Next year the entire marketing team (four of us) are attending South by Southwest.  I can’t wait!

We’ve been beefing up our marketing efforts of late and Public Relations has played an integral role. Months ago it was apparent that we needed to focus more on our PR efforts. Up until that point we would put together press releases every now and then and that was the extent of our PR efforts. So there was a big question that needed answered; Should we work with a PR firm or hire a full time Director of Public Relations? If we work with a PR firm we wouldn’t necessarily have the full attention of the firm. Firms work with many clients at a time, so how do we ensure that we get the results we hoped? Obviously we could lay out our expectations and provide those to the firm and agree on terms, but we would lose the power and flexibility of having a member of our team focused soley on our company. We interviewed a number of candidates and continued to ponder the question, but in the end we decided to hire a full time Director of Public Relations. So in July Chuck Hester joined our team as our Director of Public Relations. He brought with him 20+ years of experience in PR within the tech industry. In such a short time we’ve seen great results including interviews with major publications, coverage from local media that we could never break into prior to this time, and much more in the works.  Chuck has truly filled a void that existed within marketing and our company. As we push forth in our rapid growth PR will continue to play an integral role.

Back from OMMA New York

October 1st, 2006be the first to comment

I returned from OMMA NY on Tuesday night. I arrived in Raleigh-Durham around 9:30pm. It was a great conference that included keynotes such as Chuck Porter from Crispin Porter + Bogusky and Tim Kopp, Vice President of Worldwide Interactive Marketing for Coca-Cola.

It seemed as though the entire conference had one major theme; we must stop marketing to individuals and begin engaging them in our advertisments and subsequent brand. Chuck Porter made the simple statement, "no one likes to be bored, they want to be entertained".  He demonstrated this through these simple ads that Crispin Porter developed for Coca-Cola. They’re hilarious. Basically, they had "two guys from Coke"(actors) attempting to sue the "guys from Coke Zero" and the lawyers had no idea that it was a joke. Chuck Porter said that each one required an investment of only $800. It’s definitely this type of "thinking outside of the box" that we as marketers must do, especially with the popularity of mediums such as blogs and YouTube. If we can continue to be creative and engage our audience they will certainly share this experience with their friends.

I also attended a breakout session entitled Play the Email Liars Club with the Email Experience Council which covered best practices of email marketing. Most interesting was the knowledge gained on the Email Experience Council which was started by Jeanniey Mullen and Paul Beck, both from Ogily Worldwide. The EEC has a mission of creating standards in email marketing. This is something that is very interesting to us, so we at IntelliContact have joined the Email Experience Council to support them in this misson.

Overall, the conference was great. There were a few exhibitors there - about twenty or so. While I don’t think it would be beneficial for us to exhibit there it was a great conference to attend and I defnitely see us returning in the future.

Off to OMMA

September 24th, 2006be the first to comment

I’m off to New York this afternoon to attend the Online Media, Marketing and Advertising Conference and Expo (OMMA). Looks like they have a lot of great speakers this year. I’ll be back in a couple of days and fill you in on all the details from the show!

The Launch Box

September 6th, 2006be the first to comment

Launchbox

In early August we launched IntelliContact 4.0. We
brainstormed a number of ways to actively promote the launch. We wanted to
expand on the concept of “4.0” and we thought “Hey, what about GPA?”. And it
was August and time for many to head back to school, so the timing would be
ideal. We came up with the idea to develop a launch kit packaged in a lunch
box. We’d include a Press Release for IntelliContact 4.0, a company fact sheet,
an “Email Marketing Report Card” which featured a comparison on IntelliContact
with a couple of our closest competitors, and the remaining items would include
pencils, stickers, stamps, etc.  We sent
the “Launch Boxes” to a number of partners, clients, and editors and we’ve
received a wonderful response. We have even had several recipients request
additional boxes. This was a great way to include a seasonal occurrence in our
marketing efforts and tying it into the launch of our new version. And it seems
to be working quite well.

SES San Jose

August 8th, 2006be the first to comment

I arrived in San Jose Sunday afternoon for the Search Engine Strategies Conference and Expo.  We are exhibiting IntelliContact on Tuesday and Wednesday and attending a few sessions. So the exhibition kicks off tomorrow morning and after setting up today (technically yesterday as it is now after midnight) we decided to take the CalTrain up to San Francisco. This was my third time in San Francisco in the past eleven months, however I had never made it out to The Golden Gate Bridge until today. It was amazing. We walked across the bridge and back again and took a lot of photos along the way. We then took a cab to Pier 39 where we made our way over to Alioto’s for dinner. After dinner we took another cab back to the CalTrain station and returned to San Jose.

I’m looking forward to tomorrow. It’s always a blast talking to others about our software and how we can help grow their business. We’ll be exhibiting from 10:15am until 6pm tomorrow and 9am until 3:15pm on Wednesday.  Tomorrow from 6:30pm until 11pm Google is having their annual "Google Dance" at their corporate headquarters in Mountain View, so we’ll be attending that tomorrow evening. It should be fun!

It’s now 1am and I have a long day ahead of me tomorrow, so it’s off to bed for me. Stay tuned as I’ll be sharing additional insight from the conference…